Frequently Asked Questions
Do I have to sign a contract?
No, you do not have to sign a contract if you are signing up for our prepaid services. However, please read through our terms and conditions.
Giggle Wireless offers post-paid plans as well. However, this is currently available to select residential and business customers.
Do I get a bill?
Customers under prepaid plans will not receive a bill. You may review your mobile usage records for voice, text, and data with a Giggle Wireless CS agent when you call 611 or 1-888-906-8188. You will be able to retrieve up to the last 90 days of usage history, and may request Giggle Wireless CS to send you a courtesy PDF copy via email.
Are there any monthly or hidden charges?
No. Prepaid and pay-as-you-go plans are upfront and all charges are disclosed to you at point-of-purchase.
Does it cost extra to access voicemail?
No, but use of your voicemail will count towards your allocation of domestic U.S. minutes.
What is auto-recharge and how does it work?
A debit/credit card can be used to automatically recharge your account.
When your credit balance reaches a certain level, we will automatically recharge your account with a pre-agreed amount of money from your registered debit/credit card. This saves you the trouble of remembering to recharge and will help prevent running out of credit or experiencing any unnecessary inconvenience.
How do I set up auto-recharge?
Please call Giggle Wireless CS at 1-888-906-8188 to set up auto-recharge on your account. An initial top up or recharge must be performed, and you may select denominations of $10, $20, $50, or $100 as your auto-recharge amount.
You will also need to preset your threshold, which is the amount of credit balance on your account that will trigger the auto-recharge. When your credit balance falls below the threshold, your account will be automatically recharged.
Does Giggle Wireless charge taxes on my order?
All charges are inclusive of tax. However, there may be required sales and similar taxes that are required by the state and are charged by the retailer where you purchased your Giggle Wireless products. There may also be various federal and states fees that Giggle Wireless must collect or pay as part of regulatory requirements, which Giggle Wireless may pass on to customers.
How do I activate my new SIM card?
If you are using your Sim for the first time after purchase, please dial 611 from your cellphone, and list to the voice prompt. You may also dial any U.S. number to activate your chosen plan. You may also call Giggle Wireless CS at 1-888-906-8188 for activation assistance.
What if I forgot my SIM PIN?
If you have activated your SIM PIN code and entered the wrong PIN code three times, your SIM card will be automatically locked. In this case, you must enter your PUK code.
Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safekeeping.
You may also call Giggle Wireless CS at 1-888-906-8188 for assistance
My SIM is lost/has been stolen. How do I prevent someone else from using it?
Please call Giggle Wireless CS at 1-88-906-8188 as quickly as possible to report the incident. We will suspend your SIM temporarily to prevent further unauthorized use of your Giggle Wireless account. You may then request a replacement SIM (and mobile number if you wish to replace your number), and transfer any credit balance from your compromised account to the new account.
Which mobile phones can I use with Giggle Wireless?
The mobile phone needs to be compatible with the internationally recognized GSM standards, which is adopted by all major cellphone manufacturers. Your mobile phone must be unlocked or authorized to be used with the T-Mobile Network.
Please refer to the following guide for specs of mobile phones authorized to work with the T-Mobile network:
- T-Mobile uses the 1900 Mhz band for GSM (voice), and EDGE (2G) and UMTS (3G) data. It uses the 1700 (AWS) band for UMTS (3G) data rather than 1900 Mhz in some markets.
- For LTE, T-Mobile uses bands 2(1900), 4(1700), 12(700 a/b/c), and 66 (1700Mhz). T-Mobile’s primary LTE band is band 4. Band 2 is deployed in former 2G only non-urban areas where T-Mobile does not have any band 4 spectrums. In some, or even all band 2-only LTE markets, 3G is not offered, only 2G and LTE.
Please call Giggle Wireless CS at 1-888-906-8188 if you are unsure about your mobile phone.
How can I tell if my cellphone is locked?
If your SIM does not work when you first insert it into your GSM cellphone, that cellphone may be locked. If you have a contract with your current provider, that contract may limit your ability to unlock the phone. If you have met the terms in your contract, the lock can be removed for free by contacting your current provider directly to request the code that will allow you to remove the SIM lock.
Can Giggle Wireless help unlock/jailbreak my phone?
Unfortunately, Giggle Wireless CS will be unable to advise you on how to unlock or jailbreak your device.
Where can I find my Giggle Wireless mobile number?
In certain devices, the mobile number associated with your SIM card will be displayed under Contacts in your mobile phone, and may show as “My Number”. You may also call Giggle Wireless CS at 1-888-906-8188 or dial 611 (if your SIM card has already been activated) to find out more information about your mobile service.
Why is there a flashing envelope on my cellphone?
The flashing envelope indicated that your text message memory is full. This usually prevents you from receiving any more text messages until you free-up storage space by deleting old messages from either the Inbox, Sent, or Draft folder. The number of messages that can be stored will vary from one cellphone to the other.
What different plans does Giggle Wireless offer?
Giggle Wireless currently only offers prepaid services and does not have any subscription-based plans. However, our auto-recharge feature allows you to automate adding credit to your account.
Does Giggle Wireless offer group porting/multi sub?
Yes, we do. Please call Giggle Wireless CS at 1-888-906-8188 and one of our representatives will help you get started.
Does Giggle Wireless offer Blackberry plans or will Blackberry messenger (BBM) work with Giggle Wireless SIMs?
No, we do not currently offer Blackberry plans. We do provide a 3F mobile network connection, which is needed by BBM to connect to Blackberry’s servers. However, we cannot guarantee that BBM will work, as it is a third- party service.
How can I stop receiving unwanted texts or spam?
When you receive a text from an unknown party to which you have not given your number, this is called SPAM. Unfortunately, Giggle Wireless is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. One way to avoid SPAM is to be careful about which parties you give your cellphone to.
Can I send a text message from the U.S. to another country?
No, Giggle Wireless does not currently support sending text messages to international numbers.
How do I activate roaming services?
We currently do not support international roaming for prepaid accounts.
I have not used my Giggle Wireless SIM card for a while and now it has stopped working. Why is this?
We automatically deactivate SIM cards that have not been used to make a call or send a text for more than 180 days. Unfortunately, deactivated SIM cards cannot be reconnected, and the cellphone number also stops being available to you for use after this time.
What is ILD?
ILD stands for international long distance. Giggle Wireless ILD is an add-on feature to your mobile plan that complements your domestic US calling capability. This ILD service is made possible by VTX Telecom.
What is considered an ILD call?
Any call to a phone number outside of the 50 U.S. states and Puerto Rico is considered ILD.
How do I make an international call with Giggle Wireless?
You will need to have an ILD (international long distance) add-on to call overseas using Giggle Wireless SIM cards. Please refer to your chosen Plan features to determine whether you need to top-up with an ILD add-on before making an international call.
Giggle Wireless works the same way as any other cellular or landlines. Simply dial the number you need: 011 or + followed by the country code, then the area code and phone number, and press the call button. There is no need to add “0” to the area code or city code.
Please note that most premium voice and text services in other countries cannot be reached from a cellphone service when calling from outside that country.
Why does my international call disconnect every 180 minutes?
As a security feature, your international calls are limited to 180 minutes at a time. You may always redial to be connected again.
How do I know if my plan has Giggle Wireless ILD?
Your plan features are listed on the SIM pack that came with your SIM card. Different plans have different features that may or may not include ILD.
Please call 611 or 1-888-906-8188 and a Giggle Wireless CS representative will verify the current plan features under your account. If you do not have ILD, you may top-up with an ILD plan during this call.
Is there a minimum top-up for ILD?
There are different ILD plans (denominations of $5, $10 and $25), and there are also special buckets that you could take advantage of.
Please ask a store representative or call Giggle Wireless CS at 1-888-916-8188 for a comprehensive list of ILD plans.
What are special buckets?
Special buckets are ILD add-ons that are designed for calling specific countries or a cluster of countries at very affordable rates. These special buckets only allow calling to the listed countries.
For example, PLANEXAMPLE is a $X plan that gives you Y number of minutes to China, unlimited minutes to Hong Kong and unlimited minutes to Taiwan landlines. However, if you use this plan to call another country e.g. India, your call will not go through.
Can I combine ILD plans and special buckets?
Yes. As a matter of fact, we recommend adding on a generic ILD plan (say $5 ILD top-up) then adding a special bucket for the country that you call most frequently. This way you enjoy special rates for that country, and enjoy affordable rates when calling other countries.
How do I know which ILD plan to use when making an overseas call?
That’s the beauty of Giggle Wireless ILD – the system automatically picks the best rate for you out of all the ILD plans and special buckets in your account. You could have 5 different ILD plans and special buckets and never worry again about overpaying for an overseas call. The system chooses the best rate for you.
Do ILD plans and special buckets expire?
Each ILD plan and special bucket has their own unique expiration properties. Some special buckets expire 30 days after the first use, while others expire within 15 days. Some ILD plans expire after 30 days, while others expire after 60 or 180 days. These features are disclosed at point of purchase.
Do ILD and special buckets roll-over?
No. Each ILD plan and special bucket has pre-defined expiration dates and triggers. Once an ILD plan or special bucket is used, the expiration date will already have been set and cannot be extended.
If I choose to discontinue using an ILD plan or special bucket, do i get a refund of the remaining balance on my ILD plan?
No. Once an ILD or special bucket is added to your account and used, it must be used up or will expire on the expiration date. There will be no refund.
One exception: if an ILD plan or special bucket is UNUSED and NOT EXPIRED, you may have the face value refunded to your Giggle Wireless credit balance or e-wallet. Please note, however, that your credit balance or e-wallet does not have monetary value outside of the Giggle Wireless system – your credit balance or e-wallet balance may NOT be converted to cash.
Can I add an ILD plan without a domestic plan – meaning can I use a Giggle Wireless SIM for overseas calls only?
ILD Plans and Special Buckets need a base plan (also called a Domestic Service Plan) on the account to work. You must first have an active domestic service plan on your account before being able to add on the ILD feature.
Whom should I contact if I have a problem?
- Dial 611 (from the cellphone with an active Giggle Wireless SIM card).
This will work even without an active plan or balance on the account, as long as the SIM card is active and has not been suspended or disconnected.
- Call the Giggle Wireless CS hotline at 1-888-906-8188 from any touch-tone phone anywhere in the U.S. and Canada.
Tip: Your questions may sometimes be best addressed by the store or retailer where you purchased your Giggle Wireless SIM card.